Shipping & returns

At JOHN HENRY, we're committed to providing you with limited quantities of curated pieces. To do so, we are mindful of other costs such as returns processing. Additionally, because we're refreshing our inventory daily to offer you a perennially refreshed selection, we're unable to house some returned items in our warehouse.  

This means we're unfortunately unable to accept returns for some items.

Eligibility varies by product type and country. We are currently able to accept returns on eligible items shipped to the U.S., Canada, EU, and China addresses. Orders shipped to other countries are considered final sale.

Non-Returnable Items

Below, you will find a breakdown of non-returnable items shipped to a U.S. location. All other products are returnable. Please note that exceptions may apply, so you should always check a particular item's product page to verify whether it's returnable. JOHN HENRY reserves the right, at its sole discretion, to revise the list of non-returnable items at any time.

Swimwear must be returned in its original condition, unworn and with original tags and sanitary liners. Final Sale (all items that end in .99)

  • Intimates and underwear
  • Luxury or vintage products
  • Beauty products
  • Fine jewelry (watches)

Return by Mail

See "Non-Returnable Items" section above to determine if your item qualifies.  

  • Get started at our returns section.
  • Select JOHN HENRY Credits or Original Form of Payment (less a $9.50 restocking fee).
  • Follow the prompts to print your return slip and shipping label.
  • Mail your item(s) back with the return slip enclosed.

Your refund of Original Form of Payment (less a $9.50 restocking fee) or JOHN HENRY Credits will be issued once JOHN HENRY has received and processed your return. Please allow up to 14 days for processing.

When shipping a return by mail, please follow these guidelines:

  • Eligible item(s) must be returned or exchanged within 14 days of the item's ship date (or as otherwise stated in the item's product page).
  • Items must be returned unused, unworn, unwashed and undamaged.
  • Return items in their original packaging with all tags attached. Packaging may include hangers, plastic wrap, boxes, and dust bags.